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Olympia Data Center Power Outage August 12, 2006

Posted by Zhonka Broadband in outage.
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Most of Olympia’s Eastside was without power from approximately 10:00 PM until 1:30 AM on Friday Night (Aug 10th) and the backup batteries did not have enough charge to make it through the lengthy outage. This only affected COLO customers based in the Olympia data center only, and not DSL connected customers, for which there was not outage.
The cause of the power outage is unknown, although I did arrive at the data center to find the whole neighboorhood eerie and creepily dark. After seeing a power repair truck drive by, I sped off after him, and caught up with him at the Olympia Avenue and Franklin Steet distribution substation (located next to the LOTT wastewater treatment plant). I asked him if he had found the cause of the problem, and he said, “no, I just got here” (he appeared to be filling out paperwork and shining his light on the substation to see if there was any obvious transformer damage. Shortly after that, but before the power came back on, he drove away.

During the interstitial downtime, I scampered downtown to see what all the police commotion was about, and found downtown Chuck telling his story of 7 Centralia hooligans beating down some guy, and taking indecent liberties with a female at 4th and Franklin. He had called the cops, and was filling out a report on the back end of an Olympia police cruiser. They had nabbed 5 of 7 suspects due to Chuck’s quick response. And this after he got slugged at the C-Average show at the Brotherhood last week, trying to stop a guy who wanted to fight one of the band members from the opening band. All in all, since the power came back tonight, things ended ok. Except for maybe the criminal hooligans, who will be spending the night in jail, and their victim, who was taken away in the ambulance so lamely pictured below (click for bigger photos)  (Photos from Sidekick 3; please note darkness is not it’s best environment for picture taking.)

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Zhonka Mail Server Woes June 23, 2006

Posted by Zhonka Broadband in news, outage.
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As many of you have noticed, the mail servers have been a little flaky in forwarding (and sometimes delivering) mail in a timely fashion this week.  This is due to a variety of reasons, starting with a failing hard drive in our primary UCE (Unsolicited Commercial E-Mail) filter and incoming relay, which caused some mail to get backed up earlier this week, and ending with a massive UCE attack that required us to harden our defenses, and add some additional capacity to help in times of trouble.

At this time we believe that we have solved all the problems related to the incoming and outgoing mail servers, and remind our users that for their account purposes, they should use "mail.zhonka.net" for the mail server name for both incoming (POP3), and outgoing (SMTP).  Please also be aware that you should NOT check encryption or SMTP authentication, as this will cause your outgoing mail to fail.  We hope to add additional security layers on the main outgoing server later this year, so we appreciate your patience.

As always, if you have have trouble, a question, a gripe, or just want to say hello, Zhonka users are always welcome to send us e-mail at support at zhonka dot net.

Zhonka Broadband NOC

Zhonka Dialup Outage Fixed June 4, 2006

Posted by Zhonka Broadband in news, outage.
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We have fixed the dialup outage with the new dialup numbers, and dialup users are now authenticating and are able to send mail through the SMTP outbound mail server mail.zhonka.net.

If you get a "relay denied" error when attempting to send mail to someone offsite, please send a quick message to postmaster@zhonka.net, and we'll fix the problem right away.

If you need outbound SMTP access to other mail servers, (such as personal servers, etc.), please send a message to suppport@zhonka.net with the mail server name.

Thank you for your support and patience during this latest dialup outage during our switch.  We again apologize for the inconvenience.

Zhonka Noc Control

Zhonka Dialup Numbers Change June 3, 2006

Posted by Zhonka Broadband in news, outage.
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Please Note the New Zhonka.Net dialin number for Olympia is 360-485-0558.

Also, the new dialup number authentication has been flaky all day (Saturday, June 3rd, 2006), and hopefully will stabilize, as we've got the modem bank technicians and authentication people working on the problem.  We apologize for any inconvenience to our dialup customers.

Zhonka Noc Control

Zhonka Toll-Free Number Problems April 22, 2006

Posted by Zhonka Broadband in outage.
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Zhonka's VOIP provider is experiencing a problem delivering calls to our in-house Voice over IP system, which means that the Toll-Free number will be unavailable for the next 48 to 72 hours at a minimum. Here are some links to information about the problem.

Here are some links to information regarding the outage.

We apologize for this inconvenience, and appreciate your patience.  To call Zhonka, (during regular business hours), all users must continue to call the main Olympia number at +1.360.357.8776

Zhonka NOC Operations

Zhonka Service Outage – March 9th March 7, 2006

Posted by Zhonka Broadband in outage.
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NOTICE: Zhonka will be having a planned service outage Thursday morning, March 9th.

We expect the outage to begin starting at roughly around 8:00 AM. The type and length of the outage will depend on what type of Zhonka service you have, and how quickly Qwest can cut over the DSL circuits to our new faster router.

Dialup users may experience problems authenticating, but should be back online much than DSL users, who will come online over a period of a few hours starting around 11:00 AM and hopefully being completed by 4:00 PM.

Please feel free to send us e-mail if you have any questions about this planned service upgrade. Thank you for your anticipated cooperation.